Privacy Policy | kirana11

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Privacy Policy

Planet11 Ecommerce Solutions India Private Limited (“Company", “Kirana11”, “us”, “we”, “our”)

recognizes that its customers, visitors and Users, want to know how we safeguard and keep up the privacy. We provide this Privacy Policy to help you make an informed decision about whether to use or continue using the Platform including the Kirana11 Website and/or the Kirana11 Application. If you do not agree to our practices, please do not use the Platform and/or the Kirana11 Services.

This Policy is part of our Terms of Use and applies to the Personally Identifiable Information (as described hereunder) that is collected in connection with the download, installation and use of the Platform and related Kirana11 Services. By using the Platform, you signify your assent to this Privacy Policy and consent to the processing of your Personally Identifiable Information and any other content/information provided by you to the Company, in the manner provided herein. If You do not agree with this Policy, or with our Terms of Use, do not download, install and/or use the Platform.

This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals whom we do not employ or manage, including any of the third parties to which we may disclose user information as set forth in this Privacy Policy.


Personally Identifiable Information

In order to avail Kirana11 Services offered by or on the Platform, you are required to place an Order at our Platform. While ordering, you need to share certain information with the Company (“Personally Identifiable Information/Information”) including but not limited to your name, gender, contact number, e-mail address, communication address, delivery address, etc. The Personally Identifiable Information collected from time to time could or shall be used to deliver you appropriate and requested Products. This allows us to process and provide you Kirana11 Services and also to notify you and provide you updates (if any) on your Order status.

Further, you may from time to time choose to provide payment related financial information (credit card, debit card, bank account details, billing address etc.) on the Platform. We are committed to keeping all such sensitive data/information safe at all times and ensure that such data/information is only transacted over secure of approved payment gateways which are digitally encrypted, and provide the highest possible degree of care available under the technology presently in use. The Company will not use your financial information for any purpose other than to complete a transaction with you.

When you use Kirana11 Services, our servers automatically record certain information that your usage of the Kirana11 Service may send. These server logs may include information such as your web request, Internet Protocol ("IP") address, browser type, browser language, referring/exit pages and URLs, platform type, number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the date and time of your request, one or more cookies that may uniquely identify your browser, your phone number.

You have right(s) not to provide any Personally Identifiable Information on the Platform or any third-party website(s). It is not mandatory to provide your Personally Identifiable Information, however, we will be able to provide you Kirana11 Services efficiently only when you disclose certain Personally Identifiable Information, as requested in the process of placing the Order. If you intend to use the Kirana11 Services, it is solely at your own volition, risk and after reading and confirming and in conjunction to this Privacy Policy. 

Use of Personally Identifiable Information

We use the Information, which we received from you to provide you Kirana11 Services and to enhance your overall experience.

We use the Information, which we received from you to personalize your experience and also provide it to the Sellers for delivery of the Products ordered. We ensure that the Information shared with Sellers is treated in the same manner as we treat it but we do not provide any assurance or guarantee with regard to the same. We have taken all the reasonable safeguards with the Sellers to ensure that the Personally Identifiable Information you share with us is treated similarly by the Sellers but we shall, in no case, be responsible for any acts/omissions of the Seller in this regard.

You authorize us to share your Information, as and when required for the purpose of availing Kirana11 Services. The Information collected from you and other Users may be analyzed in different manners. We may also share such analysis with our service providers and our business partners. We also monitor User traffic patterns and Platform usage to help us develop and enhance the design and layout of the Platform.

We may also use the Information which we collect from you, to occasionally notify you about important functionality changes to the Platform, new services, updates and special offers we think you'll find valuable. If you do not want to receive any mails from us, please email to with the subject line “Unsubscribe Me” and it is your responsibility to make sure that you do send this email for each account or e-mail address you have left with us.

We may use both Your Personally Identifiable Information and certain non-personally-identifiable information (such as anonymous user usage data, cookies, IP addresses, browser type, clickstream data, etc.) to improve the quality and design of the Platform and Kirana11 Service and to create new features, promotions, functionality, and services by storing, tracking, and analyzing User preferences and trends. We may use cookies and log file information to: (a) remember information so that you will not have to re-enter it during your visit or the next time you use Kirana11 Service or the Platform; (b) track Your entries, Orders, submissions, views and such.

We also store and share your Order History and related data to provide it to the Sellers, to enhance your experience on the Platform, to send you related offers, etc.

We do not sell, distribute, trade, lease or rent your Personal Information to others. Also, we may provide aggregate statistics about our users count, customers, sales, traffic patterns, and related Platform information to reputable third-party vendors, but these statistics will include no Personally Identifiable Information. 

We may disclose your Information in order to assist the Government Authority or in adherence to the Court or required by law to do so or to protect the interest of the Company and/or any particular user(s), you authorize us to disclose your Personal Information in such cases.  

Protection of Information and Storage

We use commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your Information, Order history, data and other content. We cannot, however, ensure or warrant the security of any information you transmit to/through the Platform and you do so at your own risk. Using unsecured wifi or other unprotected networks to submit Information is never recommended. Once we receive your transmission of Information, we make commercially reasonable efforts to ensure the security of our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If we learn of a security systems breach, then we may attempt to notify You electronically so that You can take appropriate protective steps. We may post a notice on the Platform or through Kirana11 Service if a security breach occurs.

We have strict controls on accessing servers, database, archives and other data storing devices and medium. Only authorized personnel of the Company are authorized to access servers, database, archives and data storing devices and medium.

We also need to make you aware that although we provide appropriate firewalls and protections, our systems are not hack proof. Data pilferage due to unauthorized hacking, virus attacks, technical issues is possible and Company takes no liabilities or responsibilities for it. 

You agree that, all intellectual property including but not limited to copy right, trade mark, any personal information, content, photographs, images, experience sharing, feedback, opinions that is voluntarily shared by you with us or uploaded on the Platform are non-infringing of any rights of third parties in whatsoever manner and you give us unrestricted, perpetual right of use of your such intellectual property for any purpose whatsoever.

We shall at all time, take all the reasonable precautionary measure to safeguards the Information provided by you, ONLY on our Platform.

Changes to Privacy Policy

We have and continue to have the right to modify, change or update this Privacy policy at any time by reasonably highlighting on the Platform about such change. Such changes shall be effective immediately upon posting to the Platform. You are advised to keep a regular check and update on the Policy updates on the Platform. 


"Cookies" are small files or small pieces of information that are stored by your browser on your computer's hard drive. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features at our Platform.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. We may place Cookies in the browser files of your computer. The cookie itself does not contain Personal Information although it will enable the Platform to relate your use of the Platform to information that you have specifically and knowingly provided to the Platform. The Cookies enable us to remember your choices and some data field contents which you would be required to fill-in. This may reduce your time to fill in information which is routine or repetitive in nature.  Such information will also remain in our database.

On our Platform, we post advertisements provided by Advertisers.  These Advertisers might set cookies on their website. We are not responsible for any of these Advertisers and the cookies set on their website.  You on your entire risk and volition are advised to deal with the Advertisers if you intend to enter into the websites of the Advertisers.  By allowing such advertisements we don’t recommend or market or warranty the Advertisers, quality, commitment, deliverables, fitness to consumption and reasonability.  


Although we do our best to keep all links updated and valid, we do not guarantee the accuracy of Products listed on the Platform, results, predictions and any such listing made or posted on this Platform by the Seller or any such User.

We are not an authorized agent of any Sellers and we only facilitate the performance of the services by providing the platform to the Sellers for listing the services, which can be used or procured by the Users. Any Information you provide us while placing an Order, shall be shared by them and we assume on responsibility for the same. You are providing us with this Information solely on your risk. 

Links to Third Party Sites

We may provide links of other websites on the Platform, without any accuracy, completeness, or usefulness of any content, warranty, merchantability, endorsement, suitability, any assurance of quality, authenticity, and appropriateness to view such websites and responsibility, liability, obligations on part of the Platform. This Privacy Policy does not apply when you access to such sites, links.

These third-party websites and advertisers may use technology to send the advertisements that appear on the Platform directly to User. Company does not have access to or control over cookies or other features that such third-party websites and advertisers may use, and the information practices of these third-party websites and advertisers are not covered by this Policy. Therefore, we cannot be held responsible for the protection and privacy of any information which user provides whilst visiting such advertiser’s websites. Users shall contact them directly for more information about their privacy practices.

Any opinions, advice, statements, services, offers, or other information or content expressed or made available by third parties or Sellers, including information providers, or any other Users are those of the respective author(s) or distributors and not of the Company. 


This Privacy Policy along with the Website Terms of Use contains the entire understanding and agreement between You and us and supersedes any and all prior understandings relating to Website. This Policy cannot be changed or terminated orally. If any provision of this Privacy Policy is held to be illegal, invalid or unenforceable, this will not affect any other provisions and the Privacy Policy will be deemed amended to the extent necessary. Any provision which must survive in order to allow us to enforce its meaning, shall survive the termination of this Privacy Policy. This Privacy Policy should be at all times read along with the Terms of Use and any other policies of the Website. 

Contacting Us

For questions related to updating or changing your account information or any other Information provided by you and for Your valuable feedback regarding this Privacy Policy, please send e-mail to